Aide Health launches the first medical AI note-taker for patients
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Research shows up to 80% of medical details are forgotten immediately, and of the small amount remembered, nearly half is recalled inaccurately.
This problem has serious consequences: medication adherence is estimated at just 50%, contributing to half of all treatment failures, and poor communication is implicated in 70% of adverse events, with two-thirds occurring during patient handoffs.
The impact is financial as well as clinicalpoorcommunication is estimated to cost the NHS £1 billion per year(2017).
“20 million face-to-face GP appointments were recorded in England in June of this year alone. That’s tens of millions of instructions, diagnoses, and treatment plans at risk of being lost or misinterpreted,” said Ian Wharton, Founder and CEO, Aide Health.
“We created Mirror for patients, not clinicians, because understanding and remembering clinical information is one of the most important and fixable issues in healthcare.”
Mirror discreetly captures consultations and produces personalised, plain-English summaries patients can revisit at any time, reducing anxiety, improving adherence, and supporting better outcomes.
It is designed for all types of medical interactions – whether in GP surgeries, hospitals, pharmacies, or other healthcare settings – ensuring patients have a clear, accurate record of what was discussed.
Unlike clinician-facing scribes, which save providers’ documentation time, Mirror solves the patient’s problem: remembering and acting on medical advice.
No other major scribe solution offers patients a structured take-home record, especially one that can work across different primary, secondary and community care settings, leaving many without continuity of information.
Patients can:
The tool is expected to be particularly valuable for people with chronic conditions, those with limited health literacy, and individuals with cognitive challenges such as dementia.
Mirror is built to reassure both clinicians and patients. Audio recordings are used only for AI processing and are deleted immediately.
Patients are clearly informed that AI can make mistakes, are advised to follow their clinician’s prescription instructions, and to double-check with a healthcare professional if they are unsure.
Crucially, the current system – relying solely on human memory – is already high-risk; evidence has repeatedly shown that our memory is flawed in most cases. Mirror aims to significantly reduce that risk with an accurate, accessible written record.
Mirror was inspired by Wharton’s experience supporting his father, who has early-stage Alzheimer’s, during a hospital admission after a fall and broken hip.
“The volume and complexity of medical information given to him at the bedside, only days after trauma while in an unfamiliar environment, meant little, if anything, was remembered,” he said.
“We were with him nearly the entire time, but my biggest fear was something crucial being missed in the moments he was alone. No patient or family member should experience that worry or sense of isolation with the technology we have available to us today.”
Aide Health’s mission is to make prescribed care as effective as possible. Its first product, Aide, is being used by thousands across NHS England to help them manage conditions including asthma, type 2 diabetes, COPD, hypertension, and chronic kidney disease. Aide Health has received backing from the National Institute of Health and Care Research and Innovate UK.
ENDS
About Aide Health
Aide Health is a UK digital health company with a mission to make prescribed care as effective as possible. Its first product, Aide, uses conversational AI to help patients adhere to treatment, track their health, and build health literacy, while providing clinicians with real-time patient data to close care gaps
